Responsible Gaming
Commitment
crickexnew believes gaming should be a source of enjoyment. Follow our safe and responsible gaming guidelines to play in a healthy way.
Why is responsible gaming important?
Online gaming is a great form of entertainment, but if not enjoyed responsibly it can lead to financial and mental harm.
As a trusted online gaming platform in Bangladesh, crickexnew always places players' wellbeing and peace of mind as the highest priority. We believe gaming should be a source of enjoyment — not stress or anxiety. That is why we encourage every player to follow responsible gaming principles.
Responsible gaming means understanding your limits, playing within a set budget, and not placing gaming ahead of other important areas of your life. Our platform offers multiple protective tools to help you maintain healthy gaming habits.
If you feel gaming is getting out of your control, contact us immediately. crickexnew's 24/7 live chat support is always by your side.
Remember: Gaming is for entertainment only. Never use gaming as a way to solve financial problems. Keep within your limits for the sake of your family and loved ones.
Our Protective Tools
crickexnew provides several protective tools for players to help ensure responsible gaming.
Deposit Limit Setting
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased until the specified period has passed.
Financial ProtectionTime-Out Feature
Use the time-out feature for a short break. Your account can be temporarily deactivated for anywhere from 24 hours up to 30 days.
Take a BreakSelf-Exclusion
Choose self-exclusion for a longer break. Options are available to close your account from 6 months up to permanently.
Permanent ProtectionSession Time Limit
Set a time limit for each gaming session. Once the set time is up, the system will automatically log you out.
Time ManagementLoss Limit Setting
Set a maximum daily, weekly, or monthly loss limit. Once this limit is reached, you will not be able to place further bets.
Loss PreventionGaming Activity Report
Review your gaming history, total deposits, and withdrawals. Stay transparent and analyse your own habits.
TransparencyAge Verification and Protection
crickexnew follows a strict age verification policy. Protecting minors is our highest priority.
Every user's age is verified at registration. We may request identity documents (national ID card or passport) when necessary. If any person registers using false information, their account will be closed immediately.
If you see a minor using our platform, please notify our support team right away.
Warning: Keep minors away from gaming. Keep your device password-protected and do not share your login details.
Warning Signs of Problematic Gaming
If the following signs appear, it means gaming is becoming a problem for you.
You keep trying to win back lost money ("chasing losses") and cannot stop.
You are spending excessive time gaming while neglecting family, friends, or work responsibilities.
You are hiding from family or loved ones how much money you are spending on gaming.
You feel restless, irritable, or anxious when you are unable to game.
You are taking on debt or using family funds to continue gaming.
You keep trying to control your gaming but fail repeatedly.
You see gaming as the only way to cope with daily problems or mental stress.
If you recognise these signs, contact the crickexnew support team without delay. Help is available in Bengali via our 24/7 live chat.
The Self-Exclusion Process
Self-exclusion is an effective way to stop yourself from gaming, either temporarily or permanently. Follow the steps below.
Log in to your account
Access your crickexnew account and go to the "Account Settings" section.
Find the "Responsible Gaming" option
On the settings page, select the "Responsible Gaming" tab.
Choose your self-exclusion period
Choose a period — 30 days, 6 months, 1 year, or permanent — based on your needs.
Confirm
Confirm the request. Your account will remain inactive automatically for the selected period.
Chat with us if you need help
If you have any trouble, contact us via live chat — we will assist you in Bengali.
What to know about self-exclusion
Once self-exclusion is activated:
- You will no longer be able to log in
- Promotional emails will stop being sent
- Your account balance will be kept safe
- You can reactivate once the period ends
- Permanent exclusion cannot be reversed
Tip: See self-exclusion not as a weakness, but as a sign of strength.
Tips for Healthy Gaming Habits
Following these simple rules will keep gaming enjoyable at all times.
✅ Set a budget: Allocate a fixed amount of money before you start gaming. Stop when that amount is used up.
✅ Stick to a time limit: Decide in advance how long you will game each day and stop at that time.
✅ Treat it as entertainment: Think of gaming as a form of entertainment, not a source of income.
✅ Take regular breaks: Do not game for long stretches without stopping. Take a short break every hour.
✅ Never game with borrowed money: Never game with funds you have borrowed. Only use money you can afford to spare.
✅ Be aware of your mental state: Avoid gaming when you are stressed or upset. Play with a clear and calm mindset.
If you need help, we are here
If gaming becomes a problem, do not try to handle it alone. crickexnew's support team is ready to help you in Bengali, 24/7.
Responsible Gaming FAQ
Answers to common questions about responsible gaming.